As employers make substantial changes to their benefit plans and seek to involve employees more fully in health decisions, Watson Wyatt’s Survey on Annual Benefits Enrollment found employee engagement issues top of mind with employers during the 2006 enrollment cycle. While employers are highly satisfied with the transactional aspects of enrollment, their responses revealed room for improvement in areas such as employee communication, health information delivery and decision support tools. As for employees, they are most concerned with the growing complexity of the enrollment process and the magnitude of plan changes. The survey also found that as the need for employee support increased, companies using a blend of internal and external resources during the enrollment process reported the highest satisfaction.
This report is available at:
http://www.watsonwyatt.com/research/resrender.asp?id=2007-US-0003&page=1